Privacy Policy

Effective Date: May 16, 2025

At Optimyze Counseling Services, your privacy is a priority. We are committed to maintaining the confidentiality and security of your personal information—both online and during the course of therapy. This privacy policy explains how we collect, use, and protect the information you provide when using our website or services.

1. Information We Collect

We may collect personal information that you voluntarily provide through our website forms, email, or virtual consultation processes, including:

  • Your name, email address, phone number, and other contact details
  • Health-related information submitted as part of scheduling or intake
  • Insurance details or payment information (if applicable)
  • Non-identifying website usage data (e.g., browser type, IP address)

2. How We Use Your Information

Your information is used solely to:

  • Contact you regarding services or appointment requests
  • Match you with a therapist
  • Coordinate scheduling, billing, or follow-up communications
  • Improve our website and client experience
  • Comply with legal or ethical obligations (including HIPAA, when applicable)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Confidentiality & HIPAA Compliance

As a mental health provider, we are committed to maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA). All health-related communications, session content, and personal data are protected by strict confidentiality practices and secure platforms.

Information shared in therapy sessions is confidential and will not be disclosed without your written consent—except in cases where required by law (e.g., risk of harm to self or others, abuse, or court orders).

4. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data helps us improve the functionality and experience of the website but does not identify individual users.

You may choose to disable cookies through your browser settings at any time.

5. Third-Party Links

Our website may include links to external websites or resources (e.g., insurance portals, therapy directories). We are not responsible for the privacy practices or content of those third-party sites.

6. Data Security

We use secure third-party platforms and follow industry best practices to protect your information. Despite these efforts, no method of online transmission or storage is 100% secure. By using this website, you acknowledge and accept this risk.

7. Your Rights

You have the right to:

  • Request a copy of the information we have about you
  • Ask us to correct or delete your information
  • Withdraw your consent to receive communications from us

To exercise any of these rights, please contact us directly:

8. Updates to This Policy

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or how your information is handled, please reach out:

Optimyze Counseling Services
📍 A fully virtual therapy practice serving clients across Florida
📧 optimyzecounseling@gmail.com
📞 954-744-2308